Scott Lloyd

Scott Lloyd

Data Center Engineer - Aurora, Colorado, United States

Email: scott.lloyd82@hotmail.com | Phone: 214-830-9697 | LinkedIn: linkedin.com/in/slloyd82

Summary

Customer-centric and analytical Data Center Engineer with 15+ years of experience overseeing data center operations, closing down, decommissioning, and reducing footprints of data centers. Proven track record of managing 3500+ sq ft of data center space and 2000+ physical servers. Adept at providing technical customer support, maintaining effective communication, and analyzing software & hardware error logs.

Experience

Data Center Engineer I - JPMorgan Chase & Co. (Dec 2023 - Present)
Technical Assurance Data Center Engineer - Pearson (Mar 2018 - Oct 2023)
I efficiently managed over 3500 sq ft of data center space, overseeing a substantial infrastructure of 2000+ physical servers. Additionally, I successfully closed down, decommissioned, and reduced the footprints of five data centers across the United States.

My responsibilities included planning, documenting, and executing the migration of Data Center equipment across cages. I played a key role in installing, testing, and maintaining a diverse range of IT infrastructure and cabling within US Pearson Data Centers. This involved supporting various data center engineering projects and ensuring on-site staff delivered tasks to the highest standard.

Collaborating with the Data Centre Manager, I actively supported the maintenance of all data center standards, documented procedures, adherence to security policies, and audit compliance tasks. Offering technical advice, I assisted in managing problems within the data center services team and conducted daily audits, reporting on the performance level of services.

To ensure uninterrupted operations, I provided data center remote hand support services when required and leveraged existing remote hands services. Moreover, I extended data center engineering support for all remote sites and offered necessary Break-Fix support in case of actual or potential faults. Engaging with internal support teams and external vendors, I proactively addressed and troubleshooted issues within the data center.

Data Center Operations Specialist (Feb 2012 - March 2018)
Over the initial two years of its operations, I played a vital role in supporting the daily functions of a newly opened Tier 4 designed data center. This encompassed the meticulous maintenance of over 3000 servers within the customer hosting environment. Additionally, I provided comprehensive support for data center infrastructure, including power, cooling, and other essential components, across five locations in Denver. My responsibilities extended to performing Tier 1 & 2 remote hands work, routine tape rotations, and conducting HDD/Memory/CPU swaps, while also assessing and optimizing cable management. In addressing various technical challenges, I demonstrated proficiency in troubleshooting and diagnosing issues related to DNS, HTTP, FTP, shared hosting, POP, SMTP, Point-to-Point, T1, Windows administration, and vendor management. Furthermore, I actively contributed to internal Help-desk support, handling diverse tasks such as email, phones, provisioning, computer builds, and the management of audio/video conferencing systems.
IT Support (March 2008 - Feb 2012)
Dexterously troubleshooting both hardware and software malfunctions, I ensured the smooth operation of systems. As the overseer of Help desk support for 75+ users, I promptly addressed and resolved their inquiries and technical issues. The meticulous maintenance of computers, both in the office and on the shop floor, was a key responsibility to guarantee optimal performance. I played a pivotal role in creating and managing network user profiles, facilitating efficient user access. Additionally, my responsibilities extended to the administration of servers, ensuring a secure and reliable network infrastructure. My proactive approach involved researching and evaluating technologies for employee use, contributing to the continuous improvement of the organization's technological landscape.

Education

Dallas College, Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services

Licenses & Certifications

Skills

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